Year end and the beginning of the telecom seem to mock his favorite time customers. One year "after" there are already new trouble with Telekom - who would have thought it?
This time it's our last telecom products, a phone with T-Mobile contract.
end of August 2009, we had resolved our nation bank account and opted for another at the post office bank. The telecom bill, and all other points of telephone, electricity, water and so on have received timely written notice with the revised data collection. It has worked everywhere - except in the Telekom ...
came on time then even a Prompt payment on the phone bill with payment form + fee for mail and failing booking. The outstanding amount was paid and for the quick-thinkers, there was again a letter - to the telecom course only by registered letter with return receipt.
The following month, again the same theater. Even after the second letter with a clear reference to recent account information. The payment form was paid the fee for posting letters and unsuccessful this time, do not! Now a call to follow the changed account details clear at last - "... no problem, we do everything ...".
The November statement
commitment and also by telephone the previous two letters to our favorite company still has no idea where the money is einzubuchen. But this time without the payment request, but a reminder with 10, - € penalty.
paid invoice, reminder fees are not!
December ...
almost in tears we were almost clear, which had to mean the 'Registry of Grauens'-mail from the Mailbox. It was a court has been asked to take action against us if the amount due from the 400, - € will not be settled quickly. Be nice just yet, grant we are a monthly payment over 40, - €. cardiac arrest! € 400??
All bills were paid!
featured After closer investigation we find however, that this involved the bill from December to end of contract ! Since we belong to the so-called "difficult customers" you have turned off the phone and we summarily put the remainder into account. * Breathe *...
to instruct a lawyer these machinations - if at all becomes quite obvious in such a huge company - to examine in more detail once we can afford, of course, still do not. There is no legal aid in court, it's not anymore ....
Maybe we should soon be time for compensation from Deutsche Telekom for this excess demand Annoyances! I am thinking to a newspaper article with the public demand for payment !!!!!
We give in and pay the telecom once again wrongly required amounts - we have plenty of coal! Do not know which service provider we take in the future, Deutsche Telekom will however not be!
