After the second reminder, we have immediately the telecom Kundenservce called and asked why we are now calculated two routers.
again said is that two had been ordered. We tried to clarify the matter, a "first" router (from 17:09:08) we have never received, and the second, at least one of them should, but this 100 credit will be charged € ...?!!
led Suddenly, the lady at the other end, a loud, "What credit for a credit ?". No one at the Telekom knew anything about a 100 € credit ...
After we had checked in the order confirmation and this credit was listed there also we had this course presented.
Suddenly we knew again what a credit we talked! Sorry, but too early happy. Quote of the lady on the phone: " I'm sorry, but the hardware is not always set off against such income ." - What we were on the phone when ordering but expressly promised . We remained the case that we should send a fax number called a contradiction, and this would then be processed in the same week yet.
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